Refund policy

 

Return Policy

Faulty Returns Only

We take great pride in the quality of our products and we hope you are happy with your purchase. However, if you receive a faulty item, we are here to help.

Conditions for Return:

• Only items that are faulty will be eligible for return.
• We do not accept returns for change of mind.

Return Process:

1. Inspection: Before initiating a return, please inspect your item upon receipt. If the item is faulty, contact our customer service team within 7 days of delivery.
2. Contact Us: Provide your order number, details of the faulty item, and a description of the issue. Our team will assist you in determining if the item is eligible for return.
3. Return Shipping: Customers are responsible for the cost of returning the item. Please ensure the item is securely packaged to avoid any damage during transit.
4. Return Address: Our customer service team will provide you with the return address and any additional instructions.
5. Processing: Once we receive the returned item, our team will inspect it. If the item is found to be faulty, we will process a replacement or a refund, depending on your preference and availability.

Important Notes:

• Items must be returned in their original packaging.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
• Please allow up to 14 business days for the processing of your return once it has been received by our team.

Thank you for your understanding and cooperation.

If you have any questions or need further assistance, please do not hesitate to contact us.