Shipping policy

 

Shipping Policy

Effective Date: 16th July 2024

1. Shipping Locations

We currently ship to addresses within Australia only. 

2. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

3. Shipping Rates and Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer standard shipping and express shipping options:
  • Standard Shipping: 3-7 business days.
  • Express Shipping: 1-3 business days.

4. Shipping Carriers

We use Australia Post and other reputable carriers for shipping. The choice of carrier may vary depending on your location and the shipping option selected.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

6. Delivery Issues

• If you haven’t received your order within the estimated delivery time, please contact us at [your email address] with your name and order number, and we will look into it for you.
• Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Damages

• We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

8. International Shipping

At this time, we do not ship internationally. We only ship within Australia.

9. Contact Us

If you have any questions about our shipping policy, please contact us at: gfxdesignworks@gmail.com